Plasmatreat After-Sales Service: Get the Help You Need
Highly-developed production lines for just-in-time manufacturing are currently the standard in many industries. That means maintenance times and production outages must be reduced to an absolute minimum.
Plasmatreat systems are designed for continuous production use. Our customers’ experience reveals an availability of >99%.
Our integrated diagnostic systems make possible preventive replacement of wear parts before the system fails.
Plasmatreat Service Hotline
You have a technical problem? A system fails at just the worst time? With our international service center, we can advise you immediately regarding problems that occur using remote diagnosis. You can contact our global service team on working days (excluding national holidays) during working hours under the following numbers:
Service Center America
Phone +1 855 484-7828 Ext. 2
08:00 am – 05:00 pm local time,
03:00 pm – 01:00 am CET
Service Center Germany, Steinhagen
Phone +49 5204 9960 1400
08:00 am – 05:00 pm German time,
07:00 am – 04:00 pm CET during the summer
Service Center China, Shanghai
Phone +86 21 61940100
08:00 am – 05:00 pm China standard time
00:00 am – 09:00 am CET
No matter what test option you choose, our experienced Plasmatreat employees will support you in optimization and problem solving. In a collaborative development process, we will evaluate all the parameters required for your process with you – either on your test systems and/or in the Plasmatreat laboratory.
Plasmatreat On-Site Maintenance
To ensure the greatest possible production availability for our customers, we offer you the following, in conjunction with our service agreement:
- Preventive maintenance
- Fastest possible on-site technician support
- Replacement parts supply
Plasma treatment in small series
Would you like to use a selective plasma treatment for a small series first? At your request, we will treat your components, materials, and products directly at Plasmatreat, working with one of our partners.
Put Openair-Plasma® to the test
You want to optimize your manufacturing process? You would like to replace conventional pretreatment methods with environmentally-friendly, inline solutions? You have an adhesion problem in bonding, printing, painting, or coating, or you want to join new or difficult materials to each other? Or do you want to furnish a product with new functional surface properties?
Openair-Plasma® pretreatment may be the ideal solution for you. As simply as possible, we would like to offer you different options to give you an idea of the performance capabilities of atmospheric pressure plasma technology:
You want to test our products for your material?
Give it a try: Our experienced application engineers are looking forward working with you to find the best solution for your use case. In our well-equipped laboratories, together we will pre-treat your individual parts with our plasma technology and analyse the results.